An Opinionated Review of TheBus and Honolulu’s Transit Future (Part 2)

PART 2: Transit Quality of Service


This is the second part of a two-part review of Trains, Buses, People – An Opinionated Review by Christof Spieler. While the first post focused on land-use influences transit success, this second post focuses on how internal factors after the quality of transit service. These posts are a more detailed extension of Mr. Spieler’s brief review of Honolulu’s existing transit system.


“Good connections offer freedom; bad ones offer frustration.”

Transit connections in Honolulu have not been systematically planned. As a result, they cause frustration rather than give freedom.

Transfer policy

A seamless fare structure creates smooth connections. Luckily, Honolulu currently has just one transit provider and has eliminated transfers in favor of an unlimited-use one-day pass.

Honolulu is also rolling out its new farecard called Holo, which will simplify payments for bus, para-transit, and eventually rail and bike-share. Holo will also enable fare capping.

However, it’s still unclear how much it’ll cost to ride the rail and what policies will govern bus-rail transfers.

Coordinated Transfers

Honolulu does an ok job of facilitating bus-to-bus transfers. However, there’s still no formal/public plan detailing how bus routes will be re-organized to better serve the rail stations.

I believe the quality of connections is dependent on the relative frequencies of departing and approaching lines. For example, transferring from an every 5-min train to an every 30-minute bus is excruciating. On the other hand, transferring from a 30-minute headway bus route to a 5-minute route is quite pleasant. I will explain “mashing” of headways (i.e., the analysis of average wait times of connecting between different frequency lines) in a later post.

Build Good Hubs

“Where routes and modes meet, good architecture and good urban design make a good experience. Short walks, shelter, good signage, and general visibility are key.”

Honolulu does not have well-built hubs.

  • Major connection points such as King and Punchbowl, and Beretania and Punchbowl lack basic transit infrastructure (e.g., schedule info, real-time info, lighting, restrooms, sufficiently large shelter) despite having over 40,000 boardings and alightings daily.
  • Ala Moana Center, despite being a major connection point and the largest transit center on the island, has several boarding locations. These boarding locations are too disperse, and make transferring between certain routes difficult.
  • The only place with posted schedules is Alapai Transit Center (printed) and Kalihi Transit Center (via a single real-time display).

Honolulu needs a more robust capital improvement program to beef-up its transit infrastructure.


“Ultimately, frequency is as much a reflection of philosophy as of raw number.”

Honolulu’s geography naturally leads to high-volume corridors. However, high-volume is not the same as high-frequency. Sometimes pulsed routes create bunched (or double headed) vehicle arrivals. Honolulu has several instances when multiple routes share the same corridor but are unintentionally scheduled to bunch. E.g.,

  • Routes 40 and 42 from Waipahu Transit Center.
  • Routes 40 and C from Kapolei Transit Center.
  • Routes 57 and 57A.

This is because route schedules are planned independently of each other, instead of as a corridor, or as part of a network. Honolulu’s current approach to scheduling fails to achieve a high-frequency network, which means longer wait times.

Honolulu can cheaply capitalize on exploiting its already high bus volume corridor by rebranding and coordinating route schedules to create a high-frequency corridor. But for now, people in Honolulu must “plan their life around transit” rather than “being able to depend on transit to be there when they need it.”

Travel Time

Traveling on TheBus is slow compared to other modes. I work in Downtown Honolulu, and prefer to bike to destinations up to 3 miles away rather than wait for transit (TheBus is still a good mode for longer trips and trip that experience significant grade changes). This isn’t because I don’t have good transit options; it’s because TheBus is slow. It gets stuck in traffic. It stops on every block. In an upcoming blog post, I’ll compare bus travel times to car travel times in Honolulu.

For me, choosing when to bike over taking transit is a decision based on travel time rather than preference. For short distance trips, nothing is faster or more convenient than biking not even driving. That said, TheBus could be much more competitive mode if it was faster and more frequent.

Honolulu has a long way to go to improve travel time. I believe delay busting improvements (link to FAST) are possible in Honolulu, though not always easy. Our singular transportation corridor means that taking one a lane for transit becomes much more contentious. To overcome this, transit planners need to frame improvements in terms of passenger delay. That’s why I created this speed map to identify corridors with the greatest potential for reducing passenger delays.


Honolulu has dismal on-time performance. Mr. Spieler suggests that it’s due to our rudimentary bus system. He’s right and I agree with his fixes.

The new rail line will improve on-time performance by itself by being reliable, and by making the bus more reliable. The rail itself will be more reliable, since as Mr. Spieler puts it “the ultimate in reliability comes with full-grade separation”. The rail will also improve the on-time performance of the bus by allowing buses to focus on neighborhood circulation and rail connections instead of trudging into Honolulu’s congested downtown.

Rail is not the end-all solution, however.

  • To overcome some of the worst traffic in the nation, Honolulu must convert more traffic lanes to dedicated bus-only lanes and utilize traffic signal prioritization. Traffic signals in Honolulu are already equipped with receivers to allow transit signal prioritization islandwide. That’s the biggest hurdle. All that’s left is a study and equipping buses with transponders.
  • To minimize unreliability due to boarding, Honolulu should allow all-door boardings, install off-board fare collection, and modify stops to create a level boarding.

Another source of unreliability comes from the seasonality of runtimes. In Honolulu, transit schedules are fixed throughout the year.  This means that even if travel times are substantially longer in the winter and shorter in the summer, schedules don’t account for that known variability.

I’ll talk about Honolulu’s invariant scheduling practices in my upcoming blog post on the future of scheduling. I’ll also explain how real-time scheduling and other paradigm shifts will lower costs. And how in the future, big data and automation will achieve much greater precision in transit schedules. But this drive for precision will conflict with the need for day-to-day consistency.


Honolulu does a poor job of “provid[ing] enough capacity to meet demand.” Honolulu’s approach to transit capacity planning is reactive rather than proactive. To succeed, it must take a more systematic approach to match transit supply to transit demand. Most capacity changes are a result of complaints about overcrowding rather than through a systematic analysis of transit capacity (supply) and vehicle loads (demand).

When lack of capacity is identified, corrections are hacked together using extra trips. This results in costly additional one-way trips, and a convoluted headway.

If there’s no budget for additional trips, some routes are upgraded from a 40’ vehicle to a 60’ one. However, this upgrade is usually limited to a few select trips. Ideally, all other trips on the line would be upgraded as well so as to maximize utilization of a single vehicle.


TheBus is not a very legible system. Wayfinding infrastructure and customer information systems are certainly lacking. There isn’t a consistent brand or hierarchy of service.

Agency Name

“TheBus” as a brand might be “boring”, but it is recognizable. I personally think it’s better than Metro.


Honolulu needs to greatly improve its signage. TheBus signage should:

  1. Provide route number, route name, and route destination on signage. Current signage lacks these basic components. The route information that is provided is either not helpful or confusing. Regular, peak express and limited stop services are color coded, but there’s no explaining what those colors represent. Furthermore, the “City Express” and “Country Express” routes have pictures which restate their name but do not provide any additional information.
  2. Remove information that is not geared toward transit users. Currently, the majority of signage real-estate is dedicated to motorist and non-passengers. TheBus has even invented a “no laying down restriction” icon, which can be found on all bus stop signs islandwide. In contrast, not every sign has a route number on it.
  3. Every bus stop should have a name, which is displayed at the stop. “It makes it easier to give directions, and easier for riders to get off at the right place and navigate to the destination.”

The opening of the rail system is fast-approaching, and having a comprehensive signage system will be crucial to the success of both the rail and bus systems.

Route Numbering and Hierarchy

A well-thought-out route numbering scheme can make using a transit system much easier. Honolulu’s route numbering system is not well-thought-out. Honolulu is working on a more systematic intuitive route numbering scheme.


Honolulu’s been blessed with a singular high-density urban corridor, which contributes to it’s high per capita ridership. However, poor transit quality of service stifles even higher transit ridership. To reach its full transit potential, Honolulu should refocus its service on frequency rather than one-seat rides.

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